[Federal Register Volume 63, Number 191 (Friday, October 2, 1998)]
[Notices]
[Page 53106]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 98-26432]


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PENSION BENEFIT GUARANTY CORPORATION


Request for a Collection of Information Under the Paperwork 
Reduction Act; Customer Satisfaction Survey

AGENCY: Pension Benefit Guaranty Corporation.

ACTION: Notice of request for OMB approval.

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SUMMARY: The Pension Benefit Guaranty Corporation is requesting that 
the Office of Management and Budget approve a new collection of 
information under the Paperwork Reduction Act. The purpose of this 
information collection, which will be conducted through customer 
satisfaction surveys, is to help the agency assess the efficiency and 
effectiveness with which it serves participants in pension plans it 
becomes trustee of, and to design actions to address identified 
problems.

DATES: Written comments should be submitted to OMB at the address below 
within 30 days after October 2, 1998.

ADDRESSES: All written comments should be addressed to: Office of 
Information and Regulatory Affairs, OMB, Attention: Desk Officer for 
the Pension Benefit Guaranty Corporation, 725 17th Street, NW., Room 
10235, Washington, DC 20503. The request for approval and copies of the 
proposed collection of information will be available for public 
inspection at the PBGC Communications and Public Affairs Department, 
suite 240, 1200 K Street, NW., Washington, DC 20005, between the hours 
of 9 a.m. and 4 p.m.

FOR FURTHER INFORMATION CONTACT: Marc L. Jordan, Attorney, Office of 
the General Counsel, Suite 340, 1200 K Street, NW., Washington, DC 
20005, 202-326-4024. (For TTY/TDD users, call the Federal relay service 
toll-free at 1-800-877-8339 and ask to be connected to 202-326-4024.)

SUPPLEMENTAL INFORMATION: An agency may not conduct or sponsor, and a 
person is not required to respond to, a collection of information 
unless it displays a currently valid OMB control number.
    The PBGC is requesting OMB approval of a collection of information 
consisting of customer satisfaction surveys. The collection is in 
furtherance of the goals described in Executive Order 12862, Setting 
Customer Service Standards, which states that, in order to carry out 
the principles of the National Performance Review, the Federal 
Government must be customer-driven. The Executive Order directs all 
executive departments and agencies that provide significant services 
directly to the public to provide those services in a manner that seeks 
to meet the customer service standards established in the Executive 
Order.
    The customer satisfaction survey information collection will be 
accomplished by mailing questionnaires to a random sample of 
participants and beneficiaries who have had recent contact with the 
PBGC.
    This voluntary collection of information will put a slight burden 
on a very small percentage of the public. The PBGC will collect 
information annually from 1,280 participants and beneficiaries in 
pension plans trusteed by the PBGC. The PBGC estimates that the total 
annual burden will be 106.66 hours.
    On July 24, 1998, the PBGC published in the Federal Register a 
notice of intention to request OMB approval of this collection. No 
comments were received in response to the notice.

    Issued at Washington, D.C., this 29th day of September, 1998.
Stuart Sirkin,
Director, Corporate Policy and Research Department, Pension Benefit 
Guaranty Corporation.
[FR Doc. 98-26432 Filed 10-1-98; 8:45 am]
BILLING CODE 7708-01-P