[Federal Register Volume 63, Number 191 (Friday, October 2, 1998)] [Notices] [Page 53106] From the Federal Register Online via the Government Publishing Office [www.gpo.gov] [FR Doc No: 98-26432] ======================================================================= ----------------------------------------------------------------------- PENSION BENEFIT GUARANTY CORPORATION Request for a Collection of Information Under the Paperwork Reduction Act; Customer Satisfaction Survey AGENCY: Pension Benefit Guaranty Corporation. ACTION: Notice of request for OMB approval. ----------------------------------------------------------------------- SUMMARY: The Pension Benefit Guaranty Corporation is requesting that the Office of Management and Budget approve a new collection of information under the Paperwork Reduction Act. The purpose of this information collection, which will be conducted through customer satisfaction surveys, is to help the agency assess the efficiency and effectiveness with which it serves participants in pension plans it becomes trustee of, and to design actions to address identified problems. DATES: Written comments should be submitted to OMB at the address below within 30 days after October 2, 1998. ADDRESSES: All written comments should be addressed to: Office of Information and Regulatory Affairs, OMB, Attention: Desk Officer for the Pension Benefit Guaranty Corporation, 725 17th Street, NW., Room 10235, Washington, DC 20503. The request for approval and copies of the proposed collection of information will be available for public inspection at the PBGC Communications and Public Affairs Department, suite 240, 1200 K Street, NW., Washington, DC 20005, between the hours of 9 a.m. and 4 p.m. FOR FURTHER INFORMATION CONTACT: Marc L. Jordan, Attorney, Office of the General Counsel, Suite 340, 1200 K Street, NW., Washington, DC 20005, 202-326-4024. (For TTY/TDD users, call the Federal relay service toll-free at 1-800-877-8339 and ask to be connected to 202-326-4024.) SUPPLEMENTAL INFORMATION: An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid OMB control number. The PBGC is requesting OMB approval of a collection of information consisting of customer satisfaction surveys. The collection is in furtherance of the goals described in Executive Order 12862, Setting Customer Service Standards, which states that, in order to carry out the principles of the National Performance Review, the Federal Government must be customer-driven. The Executive Order directs all executive departments and agencies that provide significant services directly to the public to provide those services in a manner that seeks to meet the customer service standards established in the Executive Order. The customer satisfaction survey information collection will be accomplished by mailing questionnaires to a random sample of participants and beneficiaries who have had recent contact with the PBGC. This voluntary collection of information will put a slight burden on a very small percentage of the public. The PBGC will collect information annually from 1,280 participants and beneficiaries in pension plans trusteed by the PBGC. The PBGC estimates that the total annual burden will be 106.66 hours. On July 24, 1998, the PBGC published in the Federal Register a notice of intention to request OMB approval of this collection. No comments were received in response to the notice. Issued at Washington, D.C., this 29th day of September, 1998. Stuart Sirkin, Director, Corporate Policy and Research Department, Pension Benefit Guaranty Corporation. [FR Doc. 98-26432 Filed 10-1-98; 8:45 am] BILLING CODE 7708-01-P