[Federal Register Volume 65, Number 137 (Monday, July 17, 2000)]
[Notices]
[Pages 44096-44097]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 00-17972]
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DEPARTMENT OF VETERANS AFFAIRS
[OMB Control No. 2900-0570]
Proposed Information Collection Activity: Proposed Collection;
Comment Request
AGENCY: Veterans Health Administration, Department of Veterans Affairs.
ACTION: Notice.
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SUMMARY: The Veterans Health Administration (VHA) is announcing an
opportunity for public comment on the proposed collection of certain
information by the agency. Under the Paperwork Reduction Act (PRA) of
1995, Federal agencies are required to publish notice in the Federal
Register concerning each proposed collection of information, including
each proposed extension of a currently approved collection, and allow
60 days for public comment in response to the notice. This notice
solicits comments on the burden estimates relating to customer
satisfaction surveys.
DATES: Written comments and recommendations on the proposed collection
of information should be received on or before September 15, 2000.
ADDRESSES: Submit written comments on the collection of information to
Ann Bickoff, Veterans Health Administration (193B1), Department of
Veterans Affairs, 810 Vermont Avenue, NW, Washington, DC 20420. Please
refer to ``OMB Control No. 2900-0570'' in any correspondence.
FOR FURTHER INFORMATION CONTACT: Ann Bickoff at (202) 273-8310.
SUPPLEMENTARY INFORMATION: Under the PRA of 1995 (Public Law 104-13; 44
U.S.C., 3501--3520), Federal agencies must obtain approval from OMB for
each collection of information they conduct or sponsor. This request
for comment is being made pursuant to Section 3506(c)(2)(A) of the PRA.
With respect to the following collection of information, VHA
invites comments on: (1) Whether the proposed collection of information
is necessary for the proper performance of VHA's functions, including
whether the information will have practical utility; (2) the accuracy
of VHA's estimate of the burden of the proposed collection of
information; (3) ways to enhance the quality, utility, and clarity of
the information to be collected; and (4) ways to minimize the burden of
the collection of information on respondents, including through the use
of automated collection techniques or the use of other forms of
information technology.
Title: Generic Clearance for the Veterans Health Administration
Customer Satisfaction Surveys.
OMB Control Number: 2900-0570.
Type of Review: Extension of a currently approved collection.
Abstract: Executive Order 12862, Setting Customer Service
Standards, requires Federal agencies and departments to identify and
survey its customers to determine the kind and quality of services they
want and their level of satisfaction with existing services. VHA uses
customer satisfaction surveys to gauge customer perceptions of VA
services as well as customer expectations and desires. The results of
these information collections lead to improvements in the quality of
VHA service delivery by helping to shape the direction and focus of
specific programs and services.
Affected Public: Individuals or households.
[[Page 44097]]
Listing of Survey Activities
I. Special Emphasis Programs
The following list of activities is a compendium of customer
satisfaction survey plans by VHA. Different special emphasis programs
will be surveyed annually; however, program selections have not been
made for FYs 2001-2003. Burden hours for the out-years are based on FY
2000 estimates.)
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Estimated
Number of annual
Year respondents burden Frequency
(hours)
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2001........................................ 46,800 11,700 Annually.
2002........................................ 46,800 11,700 Do.
2003........................................ 46,800 11,700 Do.
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II. Local Facilities Surveys
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Estimated
Number of annual
Year respondents burden Frequency
(hours)
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1998........................................ 12,000 2,000 One-time.
1999........................................ 12,000 2,000 Do.
2000........................................ 12,000 2,000 Do.
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Most customer satisfaction surveys will be recurring so that VHA
can create ongoing measures of performance and to determine how well
the Agency meets customer service standards. Each collection of
information will consist of the minimum amount of information necessary
to determine customer needs and to evaluate VHA's performance. VHA
expects to distribute written surveys with a total annual burden of
approximately 13,700 hours in FYs 2001, 2002, and 2003.
Dated: June 8, 2000.
By direction of the Secretary.
Donald L. Neilson,
Director, Information Management Service.
[FR Doc. 00-17972 Filed 7-14-00; 8:45 am]
BILLING CODE 8320-01-P