[Federal Register Volume 66, Number 206 (Wednesday, October 24, 2001)]
[Notices]
[Pages 53802-53803]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 01-26744]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Substance Abuse and Mental Health Services Administration


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request

    Periodically, the Substance Abuse and Mental Health Services 
Administration (SAMHSA) will publish a list of information collection 
requests under OMB review, in compliance with the Paperwork Reduction 
Act (44 U.S.C. Chapter 35). To request a copy of these documents, call 
the SAMHSA Reports Clearance Officer on (301) 443-7978.

Voluntary Customer Satisfaction Surveys to Implement Executive 
Order 12862 in the Substance Abuse and Mental Health Services 
Administration (SAMHSA)

    OMB No. 0930-0197; Extension--Executive order 12862 directs 
agencies that ``provide significant services directly to the public'' 
to ``survey customers to determine the kind and quality of services 
they want and their level of satisfaction with existing services.'' 
SAMHSA provides significant services directly to the public, including 
treatment providers and State substance abuse agencies, through a range 
of mechanisms, including publications, technical assistance and web 
sites. Many of these services are focused on information dissemination 
activities. The purpose of this submission is to extend the existing 
generic approval for such surveys.
    The primary use for information gathered is to identify strengths 
and weaknesses in current service provisions by SAMHSA and to make 
improvements that are practical and feasible. Several of the customer 
satisfaction surveys expected to be implemented under this approval 
will provide data for measurement of program effectiveness under the 
Government Performance and Results Act (GPRA). Information from these 
customer surveys will be used to plan and redirect resources and 
efforts to improve or maintain a high quality of service to health care 
providers and members of the public. Focus groups may be used to 
develop the survey questionnaire in some instances. The estimated 
annual hour burden is as follows:

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                                                     Number of      Responses/
             Type of data collection                respondents     Respondent    Hours/response    Total hours
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Focus group.....................................             150               1            2.50             375

[[Page 53803]]

 
Mail/telephone.e-mail survey....................          30,000               1             .33          10,000
                                                 ---------------------------------------------------------------
    Total.......................................          30,150  ..............  ..............          10,375
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    Written comments and recommendations concerning the proposed 
information collection should be sent within 30 days of this notice to: 
Lauren Wittenberg, Human Resources and Housing Branch, Office of 
Management and Budget, New Executive Office Building, Room 10235, 
Washington, DC 20503.

    Dated: October 17, 2001
Richard Kopanda,
Executive Officer, SAMHSA.
[FR Doc. 01-26744 Filed 10-23-01; 8:45 am]
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