[Federal Register Volume 66, Number 30 (Tuesday, February 13, 2001)]
[Notices]
[Pages 10022-10023]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 01-3602]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
National Institutes of Health
Warren Grant Magnuson Clinical Center; Submission for OMB Review;
Comment Request; Customer and Other Partners Satisfaction Surveys
SUMMARY: Under the provisions of Section 3507(a)(1)(D) of the Paperwork
Reduction Act of 1995, the Warren Grant Magnuson Clinical Center (CC),
the National Institutes of Health (NIH) has submitted to the Office of
Management and Budget (OMB) a request for review and approval of the
information collection listed below. This proposed information
collection was previously published in the Federal Register on December
7, 2000, page 76659 and allowed 60-days for public comments. No public
comments were received. The purpose of this notice is to allow an
additional 30-days for public comment. The National Institutes of
Health may not conduct or sponsor, and the respondent is not required
to respond to, an information collection that has been extended,
revised, or implemented on or after October 1, 1995, unless it displays
a currently valid OMB control number.
[[Page 10023]]
Proposed Collection
Title: Generic Clearance for Satisfaction Surveys of Customer and
Other Partners.
Type of Information Collection Request: Extension (OMB Control
Number: 0925-0458). Need and Use of Information Collection: The
information collected in these surveys will be used by Clinical Center
personnel: (1) To evaluate the satisfaction of various Clinical Center
customers and other partners with Clinical Center services; (2) to
assist with the design of modifications of these services, based on
customer input; (3) to develop new services, based on customer need;
and (4) to evaluate the satisfaction of various Clinical Center
customers and other partners with implemented service modifications.
These surveys will almost certainly lead to quality improvement
activities that will enhance and/or streamline the Clinical Center's
operations. The major mechanisms by which the Clinical Center will
request customer input is through surveys and focus groups. The surveys
will be tailored specifically to each class of customer and to that
class of customer's needs. Surveys will either be collected as written
documents, as faxed documents, mailed electronically or collected by
telephone from customers. Information gathered from these surveys of
Clinical Center customers and other partners will be presented to, and
used directly by management to enhance the services and operations of
our organization. Frequency of Response: The participants will respond
yearly. Affected public: Individuals and households, businesses and
other for profit, small businesses and organizations. Type of
respondents: These surveys are designed to assess the satisfaction of
the Clinical Center's major internal and external customers with the
services provided. These customers include, but are not limited to, the
following groups of individuals: Clinical Center patients, family
members of Clinical Center patients, visitors to the Clinical Center,
National Institutes of Health investigators, NIH intramural
collaborators, private physicians or organizations who refer patients
to the Clinical Center, volunteers, vendors and collaborating
commercial enterprises, small businesses, regulators, and other
organizations. The annual reporting burden is as follows: Estimated
Number of Respondents: 16,812; Estimated Number of Responses per
Respondent: 1; Average Burden Hours per Response: .3168; and Estimated
Total Annual Burden Hours Requested: 5,327.6.
Table 1.--Burden Estimate
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Expected Time to
Estimated response complete Estimated
Customer Type of survey number to rate survey burden hours
be surveyed (percent) (minutes)
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Clinical Center Patients........... Questionnaire/ 11,100 66 20 2436.6
Telephone.
Family Members of Patients......... Questionnaire/Post- 8500 38 10 533.3
Card.
Visitors to the Clinical Center.... Questionnaire Post- 3500 15 10 87.5
Card.
Former physician employees and Electronic............ 650 35 10 38.2
trainees.
Guest workers/Guest researchers.... Electronic............ 950 60 22 210
Extramural collaborators........... Electronic............ 600 30 15 45
Vendors and Collaborating Questionnaire/Fax-Back 9500 17 18 475
Commercial Enterprises.
Professionals and Organizations Fax Back.............. 9000 30 28 1250
Referring Patients.
Regulators......................... Fax Back.............. 85 82 19 22
Volunteers......................... Questionnaire......... 850 58 28 230
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Total.......................... n = 16,812 5,327.6
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Estimated costs to the respondents consists of their time; time is
estimated using a rate of $10.00 per hour for patients and the public;
$30.00 for vendors, regulators, organizations and $55.00 for health
care professionals. The estimated annual costs to respondents for each
year for which the generic clearance extension is requested is $24,531
annually. A contract has been let with a vendor to provide assistance
in survey administration. The estimated annual cost of this contract is
$25,000.00. There are no capital costs to report.
Requests for Comments
Written comments and/or suggestions from the public and affected
agencies are invited on one or more of the following points: (1)
Whether the proposed collection of information is necessary for the
proper performance of the functions of the Clinical Center and the
agency, including whether the information shall have practical utility;
(2) The accuracy of the agency's estimate of the burden of the proposed
collection of information, including the validity of the methodology
and assumptions used; (3) Ways to enhance the quality, utility, and
clarity of the information to be collected and (4) Ways to minimize the
burden of the collection of information on those who are to respond,
including the use of automated, electronic, mechanical, or other
technological collection techniques or other forms of information
technology.
Direct Comments to OMB: Written comments and/or suggestions
regarding the items contained in this notice, especially regarding the
estimated public burden and associated response times, should be
directed to the: Office of Management and Budget, Office of Regulatory
Affairs, New Executive Office Building, Room 10235, Washington, DC
20503, Attention: Desk Officer for NIH. To request more information on
the proposed project, or to obtain a copy of the data collection plans
and instruments, contact: Dr. David K. Henderson, Deputy Director for
Clinical Care, Warran G. Magnuson Clinical Center, National Institutes
of Health, Building 10, Room 2C 146, 9000 Rockville Pike, Bethesda,
Maryland 20892, or call non-toll free: (301) 496-3515, or e-mail your
request or comments, including your address to: [email protected].
Comments Due Date: Comments regarding this information collection
are best assured of having their full effect if received on or before
March 15, 2001.
Dated: February 7, 2001.
David K. Henderson,
Deputy Director for Clinical Care, CC.
[FR Doc. 01-3602 Filed 2-12-01; 8:45 am]
BILLING CODE 4140-01-M]